Drivers' License Facilities Back, Open For Business
Drivers' license facilities across Illinois are up and running again this morning, following a computer glitch that disrupted services much of Wednesday.
Driver's license facilities operated old-school yesterday, using paper forms whenever possible, because their computers were down.
Turns out the problem was like so many others in life: miscommunication.
The mainframe computer in Springfield "wasn't properly communicating with and recording data entered from the computer terminals at the facilities," said Sec. of State spokesman Henry Haupt.
But it's been fixed now. Haupt says there are no security concerns.
Customers who showed up at the facilities yesterday and couldn't get a drivers' license, or whatever else they needed, were given courtesy cards, They can use them on their next visit to skip the regular lines and get expedited service.