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Illinois Economy

Top Ten Consumer Complaints In Illinois

The Illinois Attorney General's office is out with its annual top ten list of consumer complaints to A-G's office.

CATEGORY

# OF COMPLAINTS

1. Consumer Debt (mortgage lending, debt collections, credit cards)

3,655

2. Identity Theft (fraudulent credit cards and utility accounts, bank fraud)

2,617

3. Telecommunications (wireless service, local phone service, cable/satellite)

2,162

4. Construction/Home Improvement (remodeling, roofs/gutters) 

1,900

5. Motor Vehicles/Used Auto Sales (as-is sales, financing, warranties)

1,305

6. Promotions & Schemes (sweepstakes, pyramid, work-at home scams)

1,199

7. Mail Order (Internet purchases, catalog ordering, television/radio)

868

8. Fraud Against Business (consulting, directories/publications)

762

9. Motor Vehicle/Non-Warranty Repair (collision/body, engines)

608

10. Utilities (electric, natural gas/propane, water/sewer, waste removal)

566

Bill is a former general manager, economy reporter, Harvest correspondent and Statehouse Bureau Chief for NPR Illinois. He has won several awards including the Associated Press Best Investigative Reporter.
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